Privacy Policy

When you use our services, we process the personal data of our customers ("you," "your," or the "Customer"). This Privacy Policy (the "Policy") is intended to provide you with information about how we process your data.

Who is responsible for processing your personal data and who should you contact?

The data controller is PTA Prop Trading Academy, registration no. CHE-452.497.325 Publ. FUSC no. 1005951600 Register no. 1354

Information we collect about you and how we obtain it

In this section, you can read general information about what personal data we collect and how we collect it. Detailed information about the purposes for which we process personal data is provided in Section 3 of this Policy. Personal data is any information that can be used to identify you directly or indirectly or that relates to you.

We obtain most of the data we collect about you directly from you in connection with your use of our services. This includes, in particular:

• Data that you provide to us yourself, in particular when you register on the website, enter information in your user account, order services, participate in our events and projects, or when you communicate with us via customer service or social networks. This includes identification and contact data, specifically your first name, last name, phone number, email address, postal address, date of birth, username and password, tax ID number or tax code if you are an entrepreneur; payment data, such as bank details; and other data, such as records of communications between you and our company or details of any warranty claims.
• Data we collect automatically when you use our services. This includes data about your device (such as IP address, device type, operating system, browser used, connection provider); data on website usage (such as date, time, and duration of visit, country from which you visit the website, website browsing history), and data on service usage (such as login and logout information, account settings, value of your fictitious capital, currency of your account, business strategy).
• Some data about you is provided to us by third parties, such as trading platform providers you choose to use our services and social network operators if you decide to link your social network accounts to an account on the website.

This includes:

Data about simulated transactions you have completed (such as the type of financial instrument, time of opening and closing the position, investment amount, profits, and losses) and data from social networks (username, profile picture, email address associated with the social network account). For information on how your personal data is processed by trading platform providers and social network operators for their own purposes, please refer to the privacy policies of those parties.

How do we use your personal data?

We use personal data for the following purposes:

Registration and user account – In order to use the services, you must register on the website and create your account, and for this purpose we process your personal data.

Personal data – identification and contact details; we may also process your data relating to your user account settings.

Legal basis for processing – Processing is necessary for the performance of the contract, and the provision of this personal data is mandatory, as without it we cannot register your user account.

Provision of services and exercise of rights and obligations arising from the contract between us and the customer.

In order to provide you with our services, namely to provide you with access, relevant tools, and support, as well as to perform operations, we need to process your personal data. To this end, the following applies:

Personal data – Identification and contact details and, in the case of paid services, also payment details, data on the use of services, data on simulated exchanges and, if you decide to link your social network accounts with your account on the website, also data from social networks.

Legal basis for processing – Processing is necessary for the performance of the contract under which we provide our services, or based on our legitimate interest. After we stop providing services to you, we process personal information for a limited period of time. Such processing is necessary for the purpose of exercising and protecting our rights based on our legitimate interests.

Marketing communications about our services and products or events we participate in

If you are a current or former customer, we may occasionally send you marketing communications relating to our services. We may also send you commercial communications to the extent that you give us your consent. Each email sent will be marked as a commercial communication and will contain a link that you can use to easily unsubscribe from commercial communications. To this end, the following applies:

Personal data – Identification and contact details.

Legal basis for processing – If we have provided you with our services, we may occasionally send you marketing communications based on our legitimate interest in staying in touch with our customers. If you give us your consent to process your data for marketing purposes, we will process your data on that basis.

Customer service and communication

If you use our customer service, we will process your personal data. The following applies in this regard:

Personal data – Identification data, contact data, other data, and data from social networks, if you contact us through social networks.

Legal basis for processing – Processing is based on our legitimate interest in maintaining customer satisfaction and supporting the use of our services.

Improving services

If you use some of our services, we will process your personal data for the purpose of developing, testing, and improving the services and enhancing their security. To this end, the following applies:

Personal data – Identification and contact details, data about your device, data about your use of the website, data about your use of services, and data about simulated transactions.

Legal basis for processing – Processing is based on our legitimate interest in improving our services.

Analytics

To obtain information about how our website and services are used, we analyze customer behavior. To this end, the following applies:

Personal data – Identification data, contact data, payment data, data about your device, website usage data, service usage data, and simulated transaction data.

Legal basis for processing – Processing is based on our legitimate interest in ascertaining customer behavior and estimating customer preferences.

How do we store personal data and how is it protected?

We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorized access or unauthorized alteration, disclosure, or destruction of the data we collect and process, we have implemented organizational and technical measures to protect it, which we strictly adhere to.

How long do we process your data?

Personal data is processed to the extent necessary to fulfill the purposes described above and for the time necessary to achieve those purposes or for the period directly established by law. Subsequently, personal data is deleted or anonymized. We process personal data for the following periods of time:

• For the purposes of executing the contract and exercising the rights and obligations associated with the contract, including any complaints, settlement of claims for damages, or related litigation, personal data will be processed for the necessary period of time, but no longer than 10 years after the termination of the last contract.
• For the purpose of sending commercial communications without your consent, personal data is processed for a maximum of 5 years from the expiration of the last contract between us or until you object or unsubscribe from commercial communications.
• In order to improve our services, we usually process personal data for a maximum period of 6 months.
• To comply with our legal obligations, we process personal data for the period specified by the relevant legal regulations (for example, in accordance with tax regulations for a period of 10 years from the date of issue of the relevant documents for your order).
• If you have given your consent, for the period specified in the consent.

Data sharing and transfers to third countries

We share your data or transfer it to people who help us provide our services, in particular to the following people:

• The trading platform provider, to enable you to perform simulated trades.
• Other third parties who help us operate our website and provide our services (such as other companies in our group, hosting and cloud service providers, payment system operators and financial institutions, customer support tool and service providers, IT companies and system administrators, marketing and communications agencies, consultants, and postal service providers).
• In addition, we may transfer your data to persons for whom you give your consent, as well as in cases where we are required to do so by law or by a court order or any other legally binding decision.

Each of the parties to whom personal data is transmitted is contractually obliged to protect your personal data in accordance with the provisions of the law and to process the data exclusively in accordance with our instructions.

Some third parties collect personal data for their own purposes as data processors. In such cases, their own rules for the processing of personal data will apply.

Your rights

You may exercise all of your rights mentioned below, including the right to delete your personal data and withdraw your consent, by sending us a request via email support@proptradingacademy.com .

There are no specific words you must use in your request, but please be sufficiently specific so that we can assist you with your request (e.g., identify yourself, specify the right you wish to exercise, what action you want us to take, details of what personal data you want to be deleted/erased, etc.).

Right of access to personal data

You may ask us at any time to confirm whether or not we are processing your personal data. If we are processing your data, we will provide you with further details about the processing. If you request it, we will also provide you with a copy of the personal data being processed. Please note that the first copy is free of charge, but subsequent copies will be provided for a small fee.

Right to rectify personal data

If we process your personal data incorrectly, you can inform us of this and we will rectify the incorrect personal data without undue delay. If you register on the Website, you can rectify and modify your personal data yourself by modifying your user account.

Right to erasure of personal data (“right to be forgotten”)

You have the right to obtain from us the erasure of personal data concerning you without undue delay in the following cases:

• If the data is no longer necessary in relation to the purposes for which we collected or otherwise processed it.
• If you withdraw your consent to their processing and, at the same time, there is no other legal basis for their processing (this only applies in cases where we process personal data on the basis of your consent).
• If you object and there are no longer any legitimate grounds for processing, or if you object to processing for direct marketing purposes;
• If your personal data is processed unlawfully.

We will not be able to comply with your request to delete your personal data if its processing is necessary for the exercise of the right to freedom of expression and information, for compliance with any of our legal obligations, for the performance of a task carried out in the public interest, for the establishment, exercise, or defense of our legal rights, or for other reasons provided for by law.

Right to restriction of processing

In the cases provided for in Article 18 of the GDPR, you have the right to obtain from us the restriction of the processing of your personal data for a certain period.

Right to data portability and to have data made available in a machine-readable format.

In the case of automated processing based on your consent or on the performance of the contract, you have the right to receive the data in a structured, commonly used, and machine-readable format and to have it transmitted by us to another data controller.

Right to object

If we process personal data based on our legitimate interest, you have the right to object to such processing. If you object, we will not be able to process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests or rights and freedoms, or for the establishment, exercise, or defense of our legal rights.

Right to withdraw consent

If the processing is based on your consent, you have the right to withdraw that consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Final provisions

We may change this policy unilaterally, but we will only do so when necessary and will notify you of any such change. You can find the most recent version of this policy in your Customer Section.

If you have any further questions or concerns regarding our Privacy Policy, please do not hesitate to contact us. We are here to assist you.

support@proptradingacademy.com